We’ve answered our customers most common questions so you have ultimate peace of mind.

Are orders shipped discreetly?

Yes, all US orders are shipped discreetly in brown boxes, except international orders.

How much is shipping?

Shipping is free for US orders over $50, and a flat rate of $4.20 for orders under $50.

How long until my order arrives?

Orders arrive within 1-5 business days, averaging 3 days. We ship with USPS Priority, USPS Ground Advantage and UPS Ground.

How long does customer support take to respond?

We respond within one business day, normally within the first three hours. Please email us at [email protected].

Why was my card declined?

Please check your credit card statement. When entering the billing details, the address should be an exact match. We do not accept prepaid credit cards.

Where is my package?

Please check your email for tracking updates. You will receive separate shipping and delivery confirmation emails.

My order says it has been delivered but it is not here, what should I do?

Please let our support team know at [email protected]. We will respond within one business day. Generally, a lost claim is filed with USPS/UPS.

Can I cancel my order or add items after placing?

If you’ve already received a shipping confirmation email with the tracking information, your order has already been shipped and cannot be cancelled. If you have not, please message [email protected] with your cancellation request. International orders cannot be cancelled. We are not able to add items to an order once it has been placed.

My order arrived damaged, what should I do?

Please contact our team at [email protected] immediately if your item arrived damaged or defective. Send 2-3 photos of the product inside the original shipping box within three days from the delivery date. We will respond within one business day with a resolution.

Do you ship outside of the United States?

Yes, we currently ship to Canada.

What currency are the prices?

The prices are in USD.

When will an item be back in stock?

On the product page you can sign up to be notified via email once a product is back in stock.

Something else?

Please email us at [email protected] with any other questions.